Privacy Policy

Capital Private Psychological Services

PRIVACY POLICY

Effective Date: May 10, 2026

This Privacy Policy describes how Capital Private Psychological Services (“we,” “us,” or “our”) collects, uses, and protects your information when you visit our website at https://cppstherapy.com (“Website”) or interact with us online.

This Privacy Policy applies to website and marketing interactions. It does not replace our HIPAA Notice of Privacy Practices, which governs how we use and disclose Protected Health Information (PHI) in connection with clinical services.

1. INFORMATION WE COLLECT

Information You Provide

We may collect personal information you voluntarily provide, including:

Name
Email address
Phone number
Contact preferences
Basic information submitted through contact or inquiry forms

Please do not submit sensitive health or medical information through website forms unless specifically instructed.

Automatically Collected Information

When you visit our Website, we may automatically collect:

IP address
Browser and device information
Pages visited and usage data
Approximate location (based on IP)

This information is used for website functionality, security, analytics, and advertising performance measurement.

We may also receive limited information from third-party services such as analytics or advertising platforms in connection with your interaction with our Website.

2. HOW WE USE YOUR INFORMATION

We use information collected through the Website to:

Respond to inquiries and requests
Communicate with you about services
Improve website functionality and user experience
Measure and improve advertising performance
Maintain security and prevent fraud
Comply with legal obligations

We do not use website-collected information to make clinical decisions.

We process your information only when we have a valid legal basis to do so, such as your consent, to fulfill our services, or to comply with legal obligations.

3. COOKIES, ANALYTICS, AND ADVERTISING

We may use cookies and similar technologies to operate our Website and understand how visitors interact with it.

We may use services such as Google Analytics and Google Ads to:

Analyze website traffic and usage patterns
Measure the effectiveness of advertising campaigns
Improve user experience

These tools may collect information such as:

IP address
Device and browser information
Pages visited and interactions on our Website

We use these tools in a manner intended to avoid the collection or disclosure of Protected Health Information (PHI).

We do not use tracking technologies to collect or transmit sensitive health information, and we do not knowingly share PHI with advertising or analytics providers.

You can control cookies through your browser settings and opt out of certain tracking through tools such as the Google Analytics Opt-Out Browser Add-on.

4. THIRD-PARTY SERVICES

We may use trusted third-party service providers to operate our Website and communications, including:

Website hosting platforms
Analytics providers
Advertising platforms (for campaign measurement only)
Communication and scheduling tools

These providers are contractually required to safeguard your information.

We do not sell or share your personal information for marketing purposes.

We may disclose information in connection with a merger, sale, or transfer of assets, in accordance with applicable law.

5. IMPORTANT NOTE REGARDING HEALTH INFORMATION

Our Website is not intended for transmitting sensitive health information through general contact forms or unsecured channels.

Any health information you provide as part of our services is governed by our HIPAA Notice of Privacy Practices, not this Privacy Policy.

Certain features of our Website may allow access to intake forms or resources related to services. Any health or clinical information collected through secure systems is handled in accordance with our HIPAA Notice of Privacy Practices and may be processed through third-party platforms designed for secure, HIPAA-compliant healthcare data management.

6. PRIVACY POLICY FOR SMS AND ELECTRONIC COMMUNICATIONS

Capital Private Psychological Services respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you communicate with us by text message, email, phone, patient portal, or other electronic means.

This policy is intended to support our electronic communications practices, including two-way text messaging.

Information We Collect

We may collect and maintain the following information when you communicate with us electronically:

Your name
Your mobile phone number
Your email address
The content of text messages, emails, or other communications you send to us or receive from us
Appointment, scheduling, and billing communication history
Limited health-related information when needed to coordinate care, scheduling, billing, or other healthcare operations

For SMS communications specifically, we collect your phone number and message content for the purpose of sending and receiving healthcare-related text messages.

How We Use Your Information

We may use your information to:

Communicate with you about appointments, scheduling, reminders, billing, and healthcare-related matters
Respond to your messages and requests
Document communications in your medical or business records when appropriate
Operate, maintain, and improve our communication systems
Comply with legal, regulatory, licensing, and professional obligations
Maintain records necessary for patient care, billing, and business operations

Your phone number is used to deliver text messages related to your care and practice operations. We do not use your phone number for unrelated purposes.

Consent to SMS Communications

By providing your mobile phone number and consenting to receive text messages from Capital Private Psychological Services, you agree that we may send you SMS messages related to your care and our practice operations.

These messages may include:

Appointment reminders
Appointment scheduling or rescheduling messages
Billing and payment messages
Care coordination messages
Other healthcare-related communications

Message frequency may vary.

Message and data rates may apply based on your wireless carrier plan.

Opting Out of SMS Messages

You may opt out of receiving text messages from us at any time by:

Replying STOP to any SMS message
Calling us at 614-656-7025
Emailing us at vm@cppstherapy.com

After you reply STOP, you may receive one final confirmation message confirming that you have been unsubscribed.

If you need assistance, you may reply HELP to a text message or contact us using the phone number or email above.

Please note that opting out of text messaging may limit our ability to communicate with you quickly about appointments, scheduling, and related matters.

User Rights and Choices

You may request to:

Update your contact information
Change your communication preferences
Withdraw consent for text messaging
Ask questions about how your information is used

To make one of these requests, contact us at 614-656-7025 or vm@cppstherapy.com

Privacy and Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, text messages and unencrypted email are not fully secure methods of communication, and there is no guarantee of confidentiality when messages are sent over open networks.

You are responsible for helping protect your own privacy by securing access to your mobile device, email account, and any devices you use to communicate with us.

Data Sharing

We may share information with workforce members, contractors, service providers, and business associates who help us operate our practice and communication systems, but only as permitted by law and only as needed to support healthcare operations, treatment, payment, or related services.

We do not share your phone number or SMS consent information with third parties.

Data Retention

We retain SMS communications and related records in accordance with applicable law, HIPAA requirements, business record retention practices, and clinical documentation requirements when applicable.

If an electronic communication becomes part of your medical or business record, it may be retained for the period required by law or practice policy.

TCPA and Communication Compliance

Capital Private Psychological Services seeks to comply with applicable communication laws and regulations, including the Telephone Consumer Protection Act (TCPA), where applicable. We maintain communication preferences and honor opt-out requests as required.

Emergencies

Text messaging and email should not be used for emergencies or urgent mental health crises.

If you are experiencing an emergency, call 911, call 988 if appropriate, go to the nearest emergency room, or contact a local crisis resource.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updated version will be posted on our website with the revised effective date.

If you have questions about this Privacy Policy or our electronic communications practices, please contact:

Capital Private Psychological Services
722 Buckles Ct N, Suite 210

Gahanna, OH 43230
Phone: 614-656-7025
Email: vm@cppstherapy.com

7. DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards to protect your information.

However, no method of transmission over the Internet is 100% secure.

8. DATA RETENTION

We retain personal information only as long as necessary for:

Responding to inquiries
Operating our Website
Meeting legal obligations

9. YOUR PRIVACY RIGHTS

Depending on your state of residence, you may have the right to:

Access your personal information
Request correction or deletion
Opt out of certain data uses

These rights may include the right to know what personal information we collect, access your data, request deletion, correct inaccuracies, and opt out of certain types of data use, including targeted advertising where applicable.

To exercise your rights, contact us using the information below.

10. CHILDREN’S PRIVACY

Our Website is not directed to children under 13.

We do not knowingly collect personal information from children without parental consent.

11. DO NOT TRACK SIGNALS

Some browsers include a “Do Not Track” (DNT) feature. At this time, there is no consistent industry standard for responding to DNT signals, and we do not respond to them.

12. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

13. CONTACT INFORMATION

To exercise your privacy rights or ask questions about this Policy, please contact us using the information below.

Capital Private Psychological Services
722 Buckles Ct N, Suite 210

Gahanna, OH 43230
Phone: 614-656-7025
Email: vm@cppstherapy.com

(614) 656-7025

Privacy Policy